FAQs

  • Acrovyn Doors
    • How do I purchase doors?

      Like all commercial door manufacturers, Acrovyn Doors are sold through certified door distributors. Reach out to your local door distributor for a quotation. If you are unsure who your local door distributor is, please contact the Acrovyn Doors team for assistance in locating one at 800.416.6586 or visit our contact page.

      Contact Page


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    • Who do I contact to order samples?

      Contact the Acrovyn Doors team at 800.416.6586 or visit the sample request page.

      Contact Page
      Sample Request

         keywords: purchase, wood, door, quote, sample

    • What are your lead times?

      Contact the Acrovyn Doors team at 800.416.6586 for current lead times or visit our contact page. 

      Also check to see if your order is eligible for the Quick Ship program.

       

      Contact Page

      Quick Ship Program

       

      keywords: purchase, wood, door, quote, lead times, manufacturing, production

    • I have a unique door need on my project, how can you help?

      Acrovyn Doors is always up for the challenge when it comes to unique door needs and have solved many of these specific project requirements in the past. To discuss your project specifics and how we may be able to help, please contact the Acrovyn Doors team at 800.416.6586 or visit our contact page.

       

      Contact Page

       

      keywords: purchase, wood, door, quote, unique, custom, manufacturing, production

    • How do I find out the status of my order or shipment?

      Customer Order Acknowledgements include a URL for Order Tracking that provides access to the CS Order Inquiry system. You will need the Order Number and Customer Number located on the Order Acknowledgment. Once in the system, numerous pieces of information are available, including line item descriptions & quantities, ship date and freight tracking.

       

      Order Tracking System

       

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    • How do I purchase replacement edge covers and stiles for my existing doors?

      Acrovyn and stainless steel edge covers, as well as the replaceable wood stiles, can be purchased by contacting the Acrovyn Doors team at 800.416.6586. Please have color, sizes, quantities and door reference from the top of the door ready prior to placing your order.

      To see if your doors are eligible for the Edge of a Lifetime warranty, contact the Acrovyn Doors team at 800.416.6586.

       

      keywords: purchase, replacement, edges, existing, doors, wood, stiles, acrovyn, stainless steel

    • Are the edge covers and stiles easy to replace in the field?

      YES: Both the edge covers and stiles are authorized to be replaced in the field (including on fire rated doors) without requiring a licensed machinist or relabeling service.

      Lock edges are able to be replaced without removing the door from the opening.

      See link below on how to quickly and easily replace your edges on-site, or you can contact your Acrovyn Doors team at 800.416.6586 for questions. 

       

      Transport, Storage, Installation, Care & Maintenance

       

      keywords: purchase, replacement, edges, existing, doors, wood, stiles, acrovyn, stainless steel

    • What edge profiles are available?

      Acrovyn Doors offers patented rounded edges on all of our doors. Traditional edge banding (fixed edge) is available with Acrovyn sheet if it is specifically requested. For additional information on our edge profiles, please refer to the Tech Manual.

       

      Tech Data Manual 

         
      keywords: purchase, replacement, edges, existing, doors, wood, stiles, acrovyn, stainless steel

    • What doors are available with replaceable edge covers and stiles?

      All non-rated & fire rated singles, pairs & double egress doors are available with the replaceable edge design, including both the replaceable edge cover and stiles.

      NOTE: Certain hardware such as CVR's are available with replaceable cover only on the latch edge. Some specialty doors may not be available in pairs or double egress, or with replaceable stiles. See the Tech Manual for specific details.

       

      Tech Data Manual 

          

      keywords: purchase, replacement, edges, existing, doors, wood, stiles, acrovyn, stainless steel

    • What warranties are available for Acrovyn doors?

      Visit the link below to view the Acrovyn Doors Limited Lifetime Warranty.

      Acrovyn Doors Limited Lifetime Warranty


      keywords:warranties, available, offered, acrovyn, doors, lifetime

    • How do I clean Acrovyn Doors?

      Acrovyn was designed to b e cleaned easily with non-abrasive cleaners. Instructions can be found in the Care and Maintenance section of this manual.

       

      Transport, Storage, Installation, Care & Maintenance 


      keywords: clean, acrovyn, door, care, maintenance, manual, instructions

    • Can fire labels be installed in the field?

      YES: Fire labels can be installed in the field by contacting the listing agency the doors were originally labeled through or by a 3rd party certification company. Fire labels may not be sent from the factory to any individual in the field to be installed.  

      keywords: install, fire labels, field, door, code, certification

    • Is the Acrovyn material itself fire rated?

      YES: The Acrovyn material alone is UL Classified and Labeled Class 1 or Class A. However, wood doors (such as Acrovyn Doors) are exempt from this test, as the ASTM E84 test standard is for building materials (interior finishes & trims). Wood doors have their own test standards, UL 10B/UL 10C, etc.

       

      All fire rated doors that are manufactured by CS Acrovyn Doors meet the first and life safety testing requirements of UL10C, and NFPA 252. All fire rated doors are labeled under Guardian Fire Testing Laboratories OR Warnock Hersey / ITS testing requirements.

       

      Acrovyn 4000 Wall Covering Fire Specifications
      Tech Data Manual

       

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    • Who ultimately has the final say on what is permitted with regard to fire doors?

      The Authority Having Jurisdiction (AHJ) has the final say on what is permitted. Since the fire door listing agencies (UL, Intertek, Guardian, etc.) have to adhere to NFPA 80, their response is typically that, if an AHJ will accept a door that conflicts with NFPA 80, they also should be able to accept a door without a label.

      keywords:fire, door, ultimately, authority, jurisdiction, ahj, underwriters laboratories, UL, WH, NFPA 80

    • What are the NFPA and code limitations on lites (glazing)?

      Glazing limitations vary per fire rating and model. Please consult the Tech Data Manual for more detailed information.

       

      Tech Data Manual



      keywords: NFPA, code, limitations, lites, glazing, size, 60-minute, minute, 90, 60, temperature

    • What kind of lite kits are available?

      · Metal

      · Acrovyn Wrapped Metal

      · Flush Wood Bead

      · Lipped Wood Bead

       

      Please see the Tech Data Manual for the complete list. For custom options call the Acrovyn Doors team at 800.416.6586.

       

      Tech Data Manual 

           

      keywords: metal, wood, Acrovyn, lite, glass, kit, factory install, order, quote

    • Can I purchase doors with factory installed lite kits and glass?

      YES: Please contact the Acrovyn Doors team at 800.416.6586 with any specific questions regarding available glazing options or visit our contact page.

       

      Contact Page 

         
      keywords: metal, wood, Acrovyn, lite, glass, kit, factory install, order, quote

    • Can I trim doors to width in the field?

      YES: Non-rated doors are able to be trimmed to width in the field, however, the warranty will not cover any damage resulting from the work performed. Field trimming will involve removing the replaceable edge components and trimming the core of the door.

      Field trimming the width of a fire-rated door is not permitted and will void the fire rating.


      keywords: trim, cut, door, width, field, fire, rated, void, warranty, modification

    • Can I trim doors to height in the field?

      YES: NFPA 80 allows for the undercutting of doors in the field by up to 3/4" from the bottom of the door.

       

      keywords: trim, cut, door, width, field, fire, rated, void, warranty, modification

    • What specialty hardware preparations are available when replaceable edge covers and stiles are specified?

      Acrovyn Doors can prepare fire rated doors up to and including 90-minute for the following hardware:

      · Electric Power Transfer (EPT)

      · 3/8” Raceway

      · Concealed Vertical Rod (CVR) [Model includes Replaceable cover only]

      · Concealed Vertical Cable (CVC) [Model includes Replaceable cover only]

      · Flush bolts (Extension type OR Double bored)

      Additionally, industry standard hardware such as cylindrical locks, mortise locks, strikes, etc. can be prepared. See the Tech Manual for specific details.

       

      Tech Data Manual

          

      keywords: replacement, edges, existing, doors, wood, stiles, acrovyn, hardware, cvr, cvc, ept, lbr, raceway, bolt

    • Do you provide gasketing for your STC (acoustical) doors?

      Acoustical gasketing is supplied by others. See Tech Data Manual for gasketing seal sets required.

      Tech Data Manual

          

      keywords: doors, wood, stiles, acrovyn, hardware,stc, sound, acoustical

    • Are the top & bottom of Acrovyn Doors sealed?

      YES: Acrovyn Doors are factory sealed using a "Clear Polyurethane Aerosol" product. This is done as a benefit to help protect against door warpage. The Lifetime warranty protects the customer from excessive door warpage.

      Acrovyn Doors Limited Lifetime Warranty

         
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    • Are the doors quoted with AWI Quality Certification Program (QCP) labels?

      Architectural grade wood doors are built in accordance with industry standards provided by AWI and/or WDMA. All manufacturers, including Acrovyn Door Systems, comply with WDMA standards. However, doors with wood face veneers may be built with the standards of AWI and may be eligible for the AWI Quality Certification Program. This program is specific to the aesthetic appearance of wood veneer only. It is not applicable to Acrovyn faces.


      keywords: QPC, certified, manufacturer, AWI, WDMA, CAP

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