Product Return Guidelines

CONSTRUCTION SPECIALTIES PRODUCTS, INC.

www.c-sgroup.com

  1. GENERAL GUIDELINES.

    1. The buyers claim must be received by the C/S Representative within thirty days of receiving the material. Please reference section 2.0 below for further details. Should the buyer fail to notify a C/S, then C/S will replace the material at the buyer’s expense. If buyer's local C/S representative is unknown, the buyer should visit http://www.c-sgroup.com/sales-locations to identify local Construction Specialties' Representative.
    2. C/S will not accept custom product for return. However, if dimensional adjustments are all that need to be made, Construction Specialties will rework the material as best they can to make the product fit. Note a charge fee will be assessed for resizing the product.
    3. Buyer is responsible for all shipping expenses.
    4. On all returned product, C/S will assess a 30% restocking fee.
  2. CUSTOM PRODUCT. C/S will not accept the types of products listed below. Note this list isn't a comprehensive list of all the custom products that C/S produces.
    • ENTRANCE FLOORING: all flooring systems.
    • EXPANSION JOINT COVERS: any product cut to size, modified from standard offerings, assembled products, drop ship items.
    • INTERIOR WALL PROTECTION: any kick plate, profiles (hand rail, crash rail) cut to size. Corner guards in heights other than 4', 8', 10', and any cut sheet - kick plates, rub strips, special thermoformed sheet.
    • C/S CUBICLE CURTAINS: any product cut to size, any products modified from standard offerings, bends, or drop shipped items.

  3. CLAIMS. Claims for errors, deficiencies, imperfections, material shortages, or delay covered by section 2.1 below will be waived by Buyer unless made in writing with reasonable promptness after receipt of materials, but in no event later than 30 days after arrival of materials at destination. Should buyer fail to notify the Company within the prescribed time, all replacement materials shall be at the Buyer's expense. Defective or improper materials will be replaced or the purchase price refunded upon its return, but the Company shall not be liable for dismantling, installing or reinstalling. Regardless of the nature of this claim, the Company's liability shall be limited to purchase price of the materials, and the Company shall not be liable for any claims for consequential damages whether founded in contract or in tort. Risk of loss involving materials sold F.O.B. shipping point, even though transportation costs may be included in price, shall be borne by Buyer, and Buyer shall pursue claims with carrier in the event of loss or damage in transit. Expense in connection with detention of carrier's equipment at destination shall be for the account of Buyer. The remedies to Buyer hereunder are exclusive.
  4. DELAYS. The Company shall not be liable for any delay in manufacture, delivery or its performance hereunder due to fires, acts of God, strikes, differences with workmen, delays in transportation, accidents at plants, inability to procure supplies, raw materials and transportation facilities, or other contingencies beyond its control.

Download a PDF version of these Product Return Guidelines, here.

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